Frequently Asked Questions
Everything you need to know about shopping with Shackleton
What is Shackleton's shipping policy?
We offer standard and express shipping worldwide. Standard shipping typically takes 3-5 business days domestically, while international orders may take 7-14 business days depending on the destination.
How do I return an item?
We accept returns within 30 days of purchase. Items must be in their original condition with tags attached. Simply visit our Returns Portal to generate a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How do I find the right size?
Each product page features a detailed 'Size Guide' button. We provide measurements in both inches and centimeters to help you find the perfect fit for your body type.
Where are your garments manufactured?
Shackleton is committed to ethical production. Our garments are crafted in certified facilities that prioritize fair wages, safe working conditions, and sustainable manufacturing processes.
Can I track my order once it has shipped?
Yes, once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to monitor your package's journey in real-time.